Frequently Asked Questions

HOUSE RULES

  • Rude, disruptive, destructive or disrespectful behavior to patrons, volunteers or staff will not be tolerated.
  • House Management reserves the right to remove any patron whose behaviour is deemed to be disruptive or disrespectful.
  • All bartenders are Smart Serve certified and reserve the right to refuse service to patrons.
  • Photography or videography is not permitted during live show or film screenings except by authorized personnel and/or accredited members of the press.
  • Media attending events are required to sign in at Box Office on arrival.
  • All children 13 and under MUST be accompanied by an individual 14 or older in order to attend any event at the Regent.
What are Box Office hours?

Our box office is run by a team of dedicated volunteers. It is open 1 hr before all showtimes.*Tickets to movies and live shows are available for purchase online 24/7.


*Film Festival hours may vary please visit thecountyadaptationfilmfest.ca for details.

How do I buy a ‘blue’ seat on the accessible terrace?

There are 24 ‘blue’ accessible seats available for purchase for all events. These seats are reserved for those with mobility limitations and must be purchased in person or by phone.
Complementary companion seating is available for those who require assistance. 
Please contact the box office to reserve an accessible or companion seat, for group sales or to request specific accommodations.
Box Office: 613-476-8416 x 28 | boxoffice@theregenttheatre.org
Please note: Box office voicemail and email is only checked during box office hours.

What are the accessibility features of the theatre?

Please refer to the detailed accessibility information here.

How much are movie tickets?

Regular movie tickets are $12 including all taxes and fees*
Film Club Members receive $2 off regular movie tickets (some exceptions may apply)
Special Screenings featuring Q&As with guest artists, unless otherwise specified, are $25 including all taxes and fees.

*Service fees help offset box office and payment processing fees and include a $2 per ticket contribution to the Regent Theatre Building Improvement Fund which helps us maintain our heritage building.

What forms of payment do you accept?

Our box office and concession only accept debit or credit for purchases online or in person.

We regret that as a volunteer run organization we do not have the resources to maintain cash on premises.

What do you serve at the lobby concession/bar?

We pride ourselves on supporting local.

Our popcorn is supplied by Sunnydale Farms.

We carry a variety of locally sourced beverages including craft beer from Parsons, wine from Sandbanks & Huff Estates, spritzers from Rosehall Run, cider from the County Cider Company and non-alcoholic options including Dave’s Lemonade & Strawberry Sweetgrass.

We do not serve coffee or tea but encourage you to visit The Beacon Bike & Brew before any screening or bring your movie ticket after any screening to receive a discount on your purchase.

Where do I park?

Street parking is available on Main Street and surrounding streets. Free parking is available in the municipal lot on Mary Street.

Where do I eat before a show?

Prince Edward County prides itself on the excellence of its hospitality industry. There are numerous pubs, breweries, wineries, restaurants and hotels. We encourage you to make a reservation to avoid disappointment. And tell your server you’re coming to a show, so that you make sure you get here in time.

I'm a Film Club member, how do I buy a movie ticket?

To get use you Film Club discount, input your member code into the “discount code” box at checkout.

Your member code is located in the confirmation email you received upon purchase of your Film Club membership.

Is reserved seating available?

All movies are General Admission, first-come-first-serve unless otherwise specified. Seating for live events varies please see individual event listings for details. 

What is the Refund Policy

All sales are final. No exchanges and refunds. 

COVID refund policy: Single ticketholders who are unable to attend an event due to testing positive for COVID may request a refund by emailing boxoffice@theregenttheatre.org within 72 hours of a show. Email must be received at least 1 hr before showtime. Requests received within an hour of the show or after the posted start time will not be responded to.

Note: Series or festival passes are not eligible for COVID refunds.

Still have questions?

If you have any other questions or need further information, don’t hesitate to contact us. We are here to help you!

Email Us

Visit our contact page to message our team. 

Phone Us

You can reach out anytime at (613) 476-8416

Find A Show

Visit our tickets page to find a movie of show happening soon!

Funders

Community Partners

Platinum Sponsors

Plan Your Visit

Donations

Find out more about the Regent Theatre Foundation here

Click here to donate now

Contact Us

224 Picton Main Street,
Picton, ON K0K 2T0

The Regent Theatre is owned and operated by The Regent Theatre Foundation a not-for-profit organization and Registered Canadian Charity # 11911 3678 RR0001